Prices are shown and charged in US Dollars (USD) or Euros (EUR). You choose your currency before purchase, and it is shown clearly at checkout. Prices are set separately in each currency and are not converted with an exchange rate.
An Academy membership gives self-paced access to one Learning Path, monthly or annually, and renews automatically until cancelled.
Academy purchases are final and non-refundable once charged, except where a refund is required by applicable law.
There are no prorated refunds for unused Academy access.
This does not prevent MoonFaye Academy from correcting a verified duplicate charge, incorrect charge or billing error.
You can cancel from the Membership & Billing area at any time. Cancelling prevents the next renewal. It does not refund the current billing period, and access continues until the end of the period already paid for.
Progress, stars and achievements stay saved with the account.
Family Academy plans follow the same renewal, cancellation and refund rules as individual Academy memberships.
If a renewal payment fails, the membership is marked as having a payment issue and access to premium adventures may pause until payment succeeds.
When a membership expires, premium adventures lock again while progress remains safely stored for a return.
MoonFaye Live lessons are private 30-minute sessions with Miss Zara, purchased individually, as a 4-pack, or as part of a monthly Academy + MoonFaye Live bundle.
A lesson may be rescheduled with at least 24 hours' notice, subject to available times, and does not use the make-up opportunity.
Cancelling with less than 24 hours' notice, or not attending, gives one make-up opportunity for that lesson and no refund. The make-up must be scheduled within 30 days of the originally missed lesson.
Each eligible missed lesson receives a maximum of one make-up lesson. If the make-up lesson is missed, cancelled late or not scheduled within the window, the lesson is forfeited with no second make-up, replacement or refund.
A 10-minute grace period applies. The lesson still ends at its originally scheduled time and is not extended. If the learner does not arrive within the attendance window, the missed-lesson rules apply.
An individually purchased lesson that MoonFaye Academy cancels or cannot provide is refunded to the original payment method; payment provider or bank processing times may apply.
A lesson that is part of an Academy + MoonFaye Live monthly bundle is replaced with one replacement Live lesson instead, and the replacement does not reduce the normal future monthly allocation.
If a MoonFaye technical problem prevents a lesson, a standalone lesson is refunded and a bundle lesson receives a replacement lesson.
If the learner's own internet, device, browser, microphone, camera or local technology prevents participation, the missed-lesson rules and the one make-up opportunity apply.
A 4-pack provides four private 30-minute lessons and expires 90 days from purchase. Unused lessons after expiry are forfeited and non-refundable except where required by law.
Bundles are monthly. Bundle Live lessons do not roll over into later billing periods, and unused monthly lessons expire at the end of the applicable billing period, subject to an already-earned make-up or replacement lesson.
Cancelling a bundle prevents the next renewal and does not create a refund for the current period, for unused Academy access, or for voluntarily unused monthly Live lessons.
One credit books one private 30-minute lesson. A credit is only used once a booking is confirmed.
Where a lesson is ended because of threatening, abusive, sexually inappropriate, discriminatory, harassing, dangerous, intentionally disruptive or otherwise unsafe conduct, no refund or make-up lesson is required, subject to applicable law.
Where tax applies to a purchase, it is shown or included at checkout according to the applicable rules.
If promotional pricing is introduced later, the promotional price, what it applies to and how long it lasts will be shown clearly before purchase. No discounts are advertised today.
Card details are handled by our payment processor and are never stored by MoonFaye Academy. MoonFaye Academy receives only the information needed to confirm a purchase and grant access.
Where card payment is not yet available for a product, that product is shown as unavailable rather than offered for purchase.
Billing questions can be sent through the Contact MoonFaye Academy form.
Questions, or a privacy request? Contact MoonFaye Academy · For Parents & Guardians