Terms of Use

MoonFaye Academy is designed for learners aged 5 and above, across Ages 5–7, 8–10, 11–13, 14–17 and Adults 18+. Learners under 13 require parent or guardian involvement during enrollment.

Each Star Seeker has one account. Keep sign-in details private, and give accurate information so the right learning experience and consent requirements can be applied.

Accounts for learners under 18 include additional safeguards, and accounts for learners under 13 are not fully activated until the guardian notice and consent step is complete.

A parent or guardian who consents to a child's account is responsible for supervising their child's use of the platform, keeping contact details current, and being reasonably available around MoonFaye Live lessons.

Enrollment requires acceptance of the Parent/Guardian Enrollment Agreement (for learners under 18) or the Adult Learner Enrollment Agreement (for learners 18+). The exact version accepted is stored with the account and can be viewed and downloaded at any time from Agreements & Documents.

Membership gives access to one chosen Learning Path in the self-paced Academy. Purchasing one Learning Path does not unlock the others.

Academy memberships are offered monthly or annually in USD or EUR. MoonFaye Live lessons and 4-packs are purchased separately, and Academy + MoonFaye Live bundles are monthly. Payment terms are set out in the Payments, Refunds & Cancellation Policy.

MoonFaye Live sessions are private, scheduled, 30-minute educational sessions with Miss Zara. Booking, attendance, rescheduling and safety rules are set out in the Live Lesson & Child Safety Policy.

• Use MoonFaye Academy for learning English.
• Be respectful during MoonFaye Live lessons.
• Do not share account access or meeting links.
• Do not copy, record, redistribute or resell lessons or materials.
• Do not attempt to disrupt, probe or misuse the platform.

MoonFaye Academy may end a MoonFaye Live lesson where conduct is threatening, abusive, sexually inappropriate, discriminatory, harassing, dangerous, intentionally disruptive or otherwise unsafe or inappropriate. Where a lesson is ended for that reason, no refund or make-up lesson is required, subject to applicable law.

MoonFaye Academy's original materials belong to MoonFaye Academy.

• MoonFaye Academy branding and website design and content
• Miss Zara character and artwork
• Faye the Moon Fairy character, artwork and expression library
• Star Seekers branding, the MoonFaye learning world and Learning Realms
• Original illustrations and graphics
• Course materials, lessons, activities, games, quizzes and worksheets
• Stories, videos, audio and certificates

These materials may not be copied, reproduced, redistributed, publicly displayed or commercially exploited without authorisation, except where we state otherwise (for example a certificate issued to a learner).

Learners keep a personal, non-transferable right to use purchased materials for their own learning while their access is active.

Provide accurate information, keep guardian contact details up to date, and tell us promptly about any safety or account concern.

A reliable internet connection, a suitable device and a working browser are needed for the Academy. MoonFaye Live additionally needs a working microphone, and a camera where applicable.

Access may be suspended or ended where these Terms are broken, where use puts a learner's safety at risk, or where required payment is not completed. Learners may close an account at any time.

MoonFaye Academy provides educational instruction and learning support. It does not guarantee grades, test scores, fluency by a particular date, school placement, academic advancement, employment outcomes or any other specific educational result. Learner outcomes depend on many factors, including participation, practice, attendance, individual learning needs and circumstances.

MoonFaye Academy is not a substitute for school, or for clinical or therapeutic support.

We aim to keep MoonFaye Academy available and working well, but access may be interrupted for maintenance, updates or reasons outside our control.

Lessons, realms, features and pricing may change as MoonFaye Academy grows. Where a change materially affects paid access we will give notice.

Questions about these Terms can be sent through the Contact MoonFaye Academy form.